When I was a newbie in Washington, DC in the 90s working for US Department of Health and Human Services (HHS) in the Office of Organ Transplantation (DOT), one of my jobs was organizing public hearings to finalize organ allocation policies —


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In the good old days, the best way to reach someone was to call a land line and leave a voicemail on the person’s answering machine. Often, your call wouldn’t be returned for hours, even days. Today, of course, waiting that long for someone to get back to you is unimaginable. Newer technology—primarily texting and emailing—has made it possible to reach people anywhere, anytime. And because we can send a message right now, we expect a response……well, right now.


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